REFUND POLICY
■ RETURNS
We accept returns within 30 days of receipt, provided all of the following conditions are met.
- The item is complete, with all tags, parts and fastenings, and the packaging is in the same condition as delivered
- There are no signs of use or wear, no marks and no scent. Garments must not have been laundered
- There is no damage or deterioration arising from handling after delivery
■ HOW TO RETURN AN ORDER
Before sending anything back, email info@beverleylane.com so that we can register your return and give you the correct return address.
Items sent back without contacting us first, or sent to any address other than the one we give you, cannot be received or refunded.
- Email info@beverleylane.com with your order number, the reason for the return and your name.
- We will confirm the return and give you the correct return address - our warehouse in Asia. The sender address on your delivery label is not the return address.
- After sending the item back, send us a copy of the tracked shipping receipt. We cannot take responsibility for a return lost or damaged on its way to us, so please use a tracked service.
- Once the warehouse has received and inspected the item, which can take up to 7 business days, your refund is confirmed.
■ FAULTY, DAMAGED OR INCORRECT ITEMS
If an item arrives with a manufacturing fault, damaged in transit, or is not what you ordered, email info@beverleylane.com. Please send all of the following within 48 hours of delivery.
- Your order number
- A description of the problem
- A close photograph showing the problem clearly
- A photograph of the whole item
- A short video showing the problem
- A photograph of the packaging the item arrived in
Once we have confirmed the fault or the error, we will send you the correct item. We cover the full cost of putting it right, including any shipping, so there is nothing for you to pay.
If the size or colour you need is out of stock, email us and we will handle it individually.
Faulty, damaged and incorrect items are not subject to the return fee or the customer costs set out under change-of-mind returns.
■ SIZE EXCHANGE GUARANTEE (30 DAYS)
If what you ordered does not fit, contact us within 30 days of receipt and we will send the same item in a different size.
- You pay only the shipping on the replacement
- One exchange per order. That exchange can cover every item in the order that needs a different size, sent together in a single shipment
Conditions
- The item must be unused and unworn, and in the case of garments, unwashed
- You must contact us within 30 days of receipt
- Exchanges are for a different size of the same item only, not for a different item
- Final sale and outlet items, and items marked as non-exchangeable on the product page, are excluded
- Subject to the size being in stock
Email info@beverleylane.com with your order number, the item, the size you have and the size you need. The replacement shipping cost depends on the size and weight of the item, and we will confirm it when you contact us.
■ CHANGE-OF-MIND RETURNS
A return fee of 30% of the item price applies to change-of-mind returns and is deducted from the amount refunded.
If you choose a refund in store credit, which can be used on any future order, the fee is reduced to 15%.
The fee recovers costs we have already paid on your order and cannot recover when the sale does not complete: outbound international shipping and customs charges, payment processing fees that are not returned to us, and warehouse handling and packaging. Delivery to you is free, but it is not free to us.
Costs you pay:
- Return shipping
- Any duties, customs charges or other fees raised on the return
These are separate from the return fee and are not costs we can cover.
Items we cannot accept:
- Items showing signs of use or wear, marks or scent, and garments that have been laundered
- Items damaged, modified or repaired after delivery
- Final sale and outlet items
- Underwear and intimates
- Items marked as non-returnable on the product page
If inspection shows an item falls into one of the categories above, we cannot refund it. We will return it to you if you ask us to, at your cost.
These exclusions apply to change of mind only. They do not apply where an item is faulty, damaged or not what you ordered.
■ UNDERWEAR AND INTIMATES
For hygiene reasons we cannot accept underwear or intimates back for a change-of-mind return or refund.
If the size is wrong, email info@beverleylane.com within 30 days of receipt and we will send the correct size. The replacement garment is free of charge and you pay only the shipping on the replacement. You do not need to return the original.
■ CANCELLING AN ORDER
We can cancel an order only if you contact us within 30 minutes of placing it.
After 30 minutes we are not able to cancel an order, for any reason.
Where a cancellation is accepted, we refund the order value less 10%, which covers the administrative and processing costs already incurred.
Changes to an order, including size, colour, quantity and delivery address, are also not possible after 30 minutes as a matter of course. If you need a change, email info@beverleylane.com immediately and we will check whether it can still be accommodated. We cannot promise that it will be.
Processing for dispatch begins as soon as an order is confirmed, which is why these limits apply. Please check your order carefully before completing it.
■ PARCELS REFUSED, UNCOLLECTED OR UNDELIVERABLE
If a parcel cannot be delivered because it was refused, left uncollected past the carrier's holding period, sent to an address given to us incorrectly, or refused at customs, the order still stands and the change-of-mind terms apply.
Where the parcel is returned to our warehouse and passes inspection, we refund 50% of the item price. Outbound and return shipping and handling have both been incurred, which is why this is the proportion. This deduction is the only one made and nothing further is charged.
If you choose a refund in store credit, the deduction is reduced to 30%.
Where the parcel is not returned to our warehouse and we cannot verify the item, we are not able to refund it. On international routes an undelivered parcel is sometimes never returned to the sender.
If you would prefer the parcel resent, we will do that once the reshipping cost is paid. Email info@beverleylane.com.
If a card has been left or the carrier's holding period is running out, contact the carrier directly to arrange redelivery. Parcels are returned automatically once the holding period passes.
This section applies only where the delivery failed for a reason on your side. It does not apply where we addressed the parcel incorrectly, where the carrier lost or damaged it, or where the parcel never arrived. In those cases you are covered in full under the faulty, damaged or incorrect items section above.
■ DELAYED ORDERS
Our items ship from our warehouse in Asia, and logistics or customs handling can add time to delivery. Delivery estimates and the point at which an order is treated as delayed are set out in our Shipping Policy.
If your order has not arrived within 30 business days of dispatch, contact us and we will resend it or refund you in full. No fee applies to a delayed or undelivered order.
An order that has already been dispatched cannot be cancelled. If you no longer want it, please accept delivery and return it under the change-of-mind terms above.
If you refuse the parcel or do not collect it within the holding period, it is handled under the section on parcels refused, uncollected or undeliverable, and not as a return.
■ REFUNDS
Where a return is accepted, we refund the item price less any return fee that applies. Refunds are confirmed once the warehouse has received and inspected the returned item, and are processed within 7 business days of that point.
Cash refunds are made to the payment method used for the order. We cannot refund to a different card, to a different account, or in cash.
Store credit does not expire, and can be used on any future order. Choosing store credit reduces the amount deducted — see the relevant sections above.
■ IMPORTANT
We do not offer free returns. Except where an item is faulty, damaged or not what you ordered, all costs of returning an item — international return shipping to our warehouse, duties, customs charges and other fees — are paid by you, in addition to the return fee.
■ CONTACT
Questions about returns and refunds:
Beverley Lane Email: info@beverleylane.com
GS Worldwide LLC trading as Beverley Lane · 30 N Gould St Ste N, Sheridan, WY 82801, United States